Privacy Policy

1. Who we are

VEYLOVA is operated by Yongyue (Hong Kong) Technology Limited (湧越（香港）科技有限公司). We are responsible for the personal information described in this policy.

2. Information we collect

Depending on how you use our website, we may collect:

• Contact and account information, such as your name, email address, telephone number, account credentials, and delivery and billing addresses.
• Order and transaction information, including the products you order, order value, payment status, shipping details, and customer-service history.
• Customization information, such as wrist size, selected stones and accessories, bracelet layout, certificate preferences, gift notes, and saved design previews.
• Communications you send to us, including questions, feedback, support requests, and information included in order notes.
• Technical information, such as IP address, browser type, device information, pages viewed, referral source, and cookie or similar technology identifiers.

3. How we use information

We use personal information to operate and improve our website, preserve your bracelet design, create and manage accounts, process and fulfil orders, arrange payment and delivery, provide customer support, prevent fraud and misuse, comply with legal obligations, and communicate important service or policy updates.

Where required by applicable law, we rely on your consent, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and protecting our business.

4. Payments

Payments are processed by third-party payment service providers. Depending on availability and the payment method you select, these providers may include Antom and its payment partners. We receive transaction identifiers, payment status, and limited payment-related information needed to fulfil your order, but we do not store your complete card number or card security code on our website.

Payment providers process information under their own privacy notices and legal obligations. You can review the Antom Privacy Policy for Merchant Services when Antom services are used.

5. How we share information

We may share personal information only as reasonably necessary with service providers that help us operate our business, including website hosting, payment processing, fraud prevention, analytics, customer support, order production, shipping, email, and professional advisers.

We may also disclose information when required by law, to protect our customers or business, or in connection with a merger, acquisition, financing, or transfer of business assets. We do not sell personal information for money.

6. Cookies and local storage

Our website may use cookies, local storage, and similar technologies to keep the site working, remember your bag and bracelet design, maintain account sessions, understand site performance, and prevent fraud. You can control cookies through your browser settings, although disabling essential storage may prevent parts of the site from working correctly.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal or regulatory requirements. Retention periods vary according to the type of information and applicable obligations.

8. Security and international transfers

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No online service can guarantee absolute security. Our service providers may process information in countries or regions outside your location, subject to appropriate contractual or legal safeguards where required.

9. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent.

To make a privacy request, email [email protected]. We may need to verify your identity before completing a request.

10. Children

Our website is not directed to children who are not legally able to enter into a purchase or provide consent in their location. We do not knowingly collect personal information from such children. Please contact us if you believe a child has provided personal information to us.

11. Third-party links

Our website may link to websites or services operated by other organisations. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

12. Changes to this policy

We may update this Privacy Policy when our services, providers, or legal obligations change. The latest version will be posted on this page with a revised “Last updated” date.

13. Contact us

For questions about this policy or how we handle personal information, contact [email protected].